Conversation Management:

Online Blended Interview Training Course

iKAT Limited are proud to offer a fully online blended training course based on the latest edition of 'Investigative Interviewing: The Conversation Management Approach'.

 

We can offer this course to any law enforcement or investigative organisation and tailor delivery to your specific needs, with pricing based on numbers and exact specifications. You can see an outline of the course below. Please get in touch with any questions or an enquiry about booking the course.

Miscarriages of justice and failed investigations attract public criticism, generate cost, and damage the reputation of the police. Poor interviewing of victims, witnesses, and suspects is a major factor in such cases due to flawed or perjured eyewitness evidence and false confessions that result. A growing body of research now shows that interviewing is a complex skill that requires professionalised training and systemised implementation into law enforcement investigations.

 

Conversation Management (CM) is a proven, empirically based method of interviewing that combines the core ingredients of effective investigation with the fundamental elements of successful conversation. The result is a structured approach which is effective in obtaining reliable and relevant information from any interviewee, whether resistant or cooperative. 

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Online Blended Learning

CM is available as a blended distance delivery training course that includes both theory and practical content where investigators can learn and practice proven techniques for interviewing victims, witnesses, and suspects. There are different versions of the course designed (a) for police officers investigating crimes and (b) civilian investigators dealing with police oversight and complaints. The core program can be delivered with additional sessions for supervisors, managers and policy makers.

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The course is based on the book Investigative Interviewing: The Conversation Management Approach, now in its third edition, co-authored by Andy and acknowledged as the definitive textbook in this area. This is the only course where you will receive definitive training in CM from one of its authors.

  • Slide title

    Write your caption here
    Button

Online Blended Learning

CM is available as a blended distance delivery training course that includes both theory and practical content where investigators can learn and practice proven techniques for interviewing victims, witnesses, and suspects. There are different versions of the course designed (a) for police officers investigating crimes and (b) civilian investigators dealing with police oversight and complaints. The core program can be delivered with additional sessions for supervisors, managers and policy makers.

 

The course is based on the book Investigative Interviewing: The Conversation Management Approach, now in its third edition, co-authored by Andy and acknowledged as the definitive textbook in this area. This is the only course where you will receive definitive training in CM from one of its authors.

What our Clients say

“This training had excellent application to my work and offered me new insights and skills” 

- Garda Detective


“All our detectives should go through this training. It was eye opening and extremely useful.”

- US First assistant DA

“No comparison with previous online training – your content, presentation, and delivery is light years ahead."

- Police complaints investigations Director


“Great course with excellent instructors. Highly recommended”

- NYPD homicide detective

The CM online blended interview training program blends three different components into a comprehensive learning package of knowledge and skills acquisition.

Online Learning

The theoretical content of the course is presented within 8 subject specific modules. These are created as video presentations narrated by a subject matter expert. Within each module there are several individual sessions addressing subjects within the module. There are handouts and knowledge checks to accompany each module. 

Practicals

This scenario-based exercise phase converts the knowledge gained during the online modules into practicals skills through practice and feedback. Each student will conduct 1 witness interview and 1 suspect interview and will also act as interviewees for colleagues in other interviews. After each interview every student will receive written personal feedback from a subject matter expert highlighting strengths and development areas. 

Webinars

The theory and practical elements of the course are supplemented by live webinars at key points in the program. These are facilitated by the course trainers, who will introduce and review the core content, answer questions, and encourage discussion. 

Course Content and Learning Objectives

The complete program provides 20 hours of learning per officer. 

 

The course is hosted on a secure Learning Management System (LMS) where the online modules can be accessed along with the handouts, additional readings and the knowledge checks. The LMS also acts as a portal to participate on the case scenario role plays.

Module 1

Memory

  • Module Content
    • The Five Senses
    • The Brain and Mind
    • Encoding and Attention
    • Storage and Retrieval
  • Module Learning Objectives
    • How memory works
    • How cognitive processes affect memory for events and experiences
    • The main issues affecting memory retrieval

Module 2

Conversation

  • Module Content
    • Structures
    • Mindset
  • Module Learning Objectives
    • The two channels of communication
    • The dynamics of successful conversation
    • The importance of mindset to conversational behaviour

Module 3

Maximising Disclosure: The Tools

  • Module Content
    • Baselines
    • Response
    • Softens
  • Module Learning Objectives
    • Knowledge of non-verbal behaviour
    • Awareness of mindful conversational behaviour 
    • Knowledge of active listening facilitators

Module 4

Investigative Thinking

and Bias

  • Module Content
    • Thinking and Bias
    • Disputability
    • Planning 
  • Module Learning Objectives
    • Knowledge of investigative thinking
    • Awareness of implicit bias and its effects
    • How to plan effectively for interview 

Module 1

Memory

  • Module Content
    • The Five Senses
    • The Brain and Mind
    • Encoding and Attention
    • Storage and Retrieval
  • Module Learning Objectives
    • How memory works
    • How cognitive processes affect memory for events and experiences
    • The main issues affecting memory retrieval

Module 2

Conversation

  • Module Content
    • Structures
    • Mindset
  • Module Learning Objectives
    • The two channels of communication
    • The dynamics of successful conversation
    • The importance of mindset to conversational behaviour

Module 3

Maximising Disclosure: The Tools

  • Module Content
    • Baselines
    • Response
    • Softens
  • Module Learning Objectives
    • Knowledge of non-verbal behaviour
    • Awareness of mindful conversational behaviour 
    • Knowledge of active listening facilitators

Module 4

Investigative Thinking

and Bias

  • Module Content
    • Thinking and Bias
    • Disputability
    • Planning 
  • Module Learning Objectives
    • Knowledge of investigative thinking
    • Awareness of implicit bias and its effects
    • How to plan effectively for interview 

Module 5

Questioning

  • Module Content
    • Question Types
    • Question strategy
  • Module Learning Objectives
    • Knowledge of different question types 
    • Awareness of how questions operate  
    • Knowledge of productive question usage within interview

Module 6

Interview Structure

  • Module Content
    • Material Time Frame
    • Witness interview structure
    • Suspect interview structure 
  • Module Learning Objectives
    • Knowledge of interview structure
    • Techniques for building rapport and commencing an interview 
    • Knowledge of how to initiate and develop an account
    • Techniques for using evidence and dealing with anomaly 

Module 7

Evaluation

  • Module Content
    • Operational evaluation
    • Personal evaluation
  • Module Learning Objectives
    • Awareness of the value of evaluation
    • The power of reflective practice
    • Knowledge of the different evaluation types

Module 8

Interviewing:

The Back Story

  • Module Content
    • Confessional to Professional 
    • Witness Interviewing 
  • Module Learning Objectives
    • Why interviewing is controversial
    • Summary of relevant research 

Module 5

Questioning

  • Module Content
    • Question Types
    • Question strategy
  • Module Learning Objectives
    • Knowledge of different question types 
    • Awareness of how questions operate  
    • Knowledge of productive question usage within interview

Module 6

Interview Structure

  • Module Content
    • Material Time Frame
    • Witness interview structure
    • Suspect interview structure 
  • Module Learning Objectives
    • Knowledge of interview structure
    • Techniques for building rapport and commencing an interview 
    • Knowledge of how to initiate and develop an account
    • Techniques for using evidence and dealing with anomaly 

Module 7

Evaluation

  • Module Content
    • Operational evaluation
    • Personal evaluation
  • Module Learning Objectives
    • Awareness of the value of evaluation
    • The power of reflective practice
    • Knowledge of the different evaluation types

Module 8

Interviewing:

The Back Story

  • Module Content
    • Confessional to Professional 
    • Witness Interviewing 
  • Module Learning Objectives
    • Why interviewing is controversial
    • Summary of relevant research 

The Course Explained

Get in touch to find out more about our courses.

We will be glad to help: info@ikatconsulting.com

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